Return & Refund Policy – Black Mango

Welcome to Black Mango. We value your trust and strive to provide premium-quality fragrances. Please read our Return & Refund Policy carefully before placing an order.

1. Returns Eligibility

Due to the nature of perfumes and personal care products, we only accept returns under the following conditions:

• The product received is damaged, leaked, defective, or incorrect.
• The return request is raised within 3 days of delivery.
• The product is unused and returned with original packaging, box, and accessories.

For hygiene and safety reasons, opened or used perfume products cannot be returned.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used perfumes
• Products damaged after delivery
• Items purchased during clearance or special sale offers
• Products without original packaging

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3. Damaged or Wrong Product

If you receive a damaged, leaked, or incorrect item, please contact us within 3 days of delivery with:

• Order number
• Clear unboxing video
• Photos of the product and packaging

Once verified, we will offer:

• A replacement product, or
• Full refund/store credit (depending on availability)

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4. Refund Process

Approved refunds are processed within 5–7 business days after verification.

Refunds will be credited to:

• Original payment method, or
• Store credit/COD bank transfer (if applicable)

Shipping charges are non-refundable unless the mistake was from our side.

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5. Cancellation Policy

Orders can only be cancelled before they are shipped. Once dispatched, cancellation requests will not be accepted.